Politique de remboursement

Refund and Exchange Policy

At Marrocino, your satisfaction is our priority. We want you to feel confident and happy with every purchase. If you're not fully satisfied, we're here to help with a simple and transparent process.

Warranty & Support

We offer a 30-day warranty on all products, starting from the date of delivery.

For any return, exchange, or refund inquiries, please contact us directly:

Email: bouababdelhadi1@gmail.com

Phone: +212 681 858 784

Address: Fès, Dohha Zuoagha, Dalila 1

Returns and Exchanges

We accept returns and exchanges within 30 days of delivery for any eligible items.

No return fees: Returning your item is free of charge.

No shipping costs: We offer free shipping across Morocco.

Return condition: The item must be in its original condition and packaging.

Refunds

Eligibility: Refunds are available within 30 days of receiving your item.

Approval: Once we receive and inspect the returned item, we’ll notify you of your refund status. This may take up to 7 business days.

Processing time: Approved refunds are processed within 3–5 business days depending on your payment method.

Option for Refund Without Return

Product defects

Quality issues

Customer dissatisfaction (with valid reason)

You must contact us with photos or videos showing the issue for faster resolution.

Defective or Damaged Items

If your item arrives defective or damaged, please send a photo or video of the issue to bouababdelhadi1@gmail.com within 30 days of delivery.

Once confirmed, you will receive either:

A full refund

Or a free replacement (your choice)

Incorrect Address or Refused Delivery

Please ensure your delivery address is correct when placing your order.

If the package is returned due to an incorrect address or refused delivery, we will contact you to arrange a second delivery at no extra cost.

Exchanges

You can exchange your item for another within 30 days. The conditions are:

The item must be unused and in original packaging.

If the exchange is due to a mistake on our part (wrong size, wrong item, etc.), we cover everything.

If the reason is personal (e.g., wrong choice), we’ll still exchange it for free.

Late or Missing Refunds

If you haven’t received your refund:

Double-check your payment method (bank or mobile wallet).

Wait a few business days, as processing times may vary.

Contact us for support at bouababdelhadi1@gmail.com or +212 681 858 784.

Thank you for choosing Marrocino. We are proud to serve customers all across Morocco with free delivery, no hidden fees, and easy support.)